Refund & Cancellation Policy
At Gees Bees Honey Company, our goal is to ensure the satisfaction of our customers.
Our honey products are food items, and therefore, are exempt from being returned. Please understand that while we are unable to accept returns of honey, we would be happy to resolve any issues that have occurred during the process of your online order. If there are any concerns with the integrity of your product, please contact us at 613.406.2339 or
Other products (Candles, lip balm, apparel, etc.)
For any unopened and undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
You may cancel your Hive Share registration and receive a full refund up until the 15th August. If cancelling after August 15th and before the scheduled Bee Day in September (i.e. the honey pick-up day), you can receive a partial refund as follows: 50% refund if cancelled up to 2 weeks before the Bee Day and 25% refund if cancelled up to 1 week before the Bee Day. No refund will be given on Hive Shares that are cancelled less than one week prior to the Bee Day in September.
Course, Workshop, and Tour Cancellation
You may cancel your registration for a class, workshop, course, or tour up to one week in advance of the scheduled date and receive a full refund or transfer to another class of equal value . To cancel a registration, contact us at , and please include the following in your email: your full name, the email address you used to register, the name of the class, and the date and time of the class. No refund or exchanges will be given on classes, courses, workshops, or tours that are cancelled less than one week prior to the class. Gees Bees Honey Company reserves the right to cancel any class, workshop, course, or tour that fails to attract sufficient enrolment, for instructor illness, or inclement weather. We will contact you by email or telephone and issue a full refund or you may request to be transferred to another event of your choice of equal value (depending on availability). If you miss a class, workshop, course, or tour due to weather-related concerns or personal reasons, our standard cancellation policy applies.