Shipping, Refund & Cancellation Policy
At Gees Bees Honey Company, we want you to be happy with your purchase. Please review the following policies regarding shipping, delivery, returns, refunds, cancellations, and event registrations.
Shipping & Delivery
Order Processing
Orders are generally processed within 1–2 business days, excluding weekends and holidays. Once your order has been prepared for shipping or delivery, you will receive a notification with the available tracking or delivery information.
Local Delivery
We offer local delivery through Trexity to eligible addresses within our local delivery area.
Local delivery orders are generally delivered on the next business day after processing.
Delivery timing is not guaranteed and may be affected by order volume, weather, courier availability, holidays, or other circumstances outside our control.
The courier may provide delivery updates by email and/or SMS using the contact information provided with your order.
Unless specific delivery instructions have been arranged and accepted in advance, orders may be left at the delivery address without requiring a signature.
Canada-Wide Shipping
We offer shipping within Canada through Canada Post. Shipping times shown at checkout or provided by the carrier are estimates and are not guaranteed by Gees Bees Honey Company.
We do not currently offer international shipping.
Delivery Responsibility
Customers are responsible for providing a complete and accurate delivery address, including the correct apartment, unit, buzzer, or suite number where applicable.
Once tracking or courier records confirm that an order has been delivered to the address provided with the order, the delivery is considered complete.
Gees Bees Honey Company is not responsible for packages that are lost, misplaced, removed, or stolen after confirmed delivery.
Courier tracking information, delivery confirmation, GPS information, delivery photographs, or other records supplied by the carrier may be used to confirm successful delivery.
Customers are responsible for ensuring that there is a suitable and reasonably secure location for a package to be left if no one is available to receive it.
If you believe a package confirmed as delivered is missing, we recommend checking around the delivery location, with other members of your household, building management or concierge, and nearby neighbours where appropriate.
If an order is lost or damaged while in transit or before confirmed delivery, please contact us at hello@geesbees.ca and we will work with the carrier to investigate the issue.
Gees Bees Honey Company is not responsible for delivery delays, failed deliveries, or losses resulting from an incomplete or incorrect address or delivery information supplied by the customer. Additional shipping or delivery charges may apply if an order must be resent because incorrect or incomplete information was provided.
Tracking Your Order
When tracking is available, you will receive a notification containing the applicable tracking or delivery information. Please allow time for carrier tracking systems to update after receiving your shipping notification.
If your order has not arrived within the expected delivery period and tracking does not show it as delivered, please contact us at hello@geesbees.ca with your name and order number and we will look into it for you.
In-Store Pickup
Free local pickup is available at our store locations.
After placing your order and selecting local pickup at checkout, your order will generally be prepared within one business day. We will email you when your order is ready for pickup.
Please wait until you receive your pickup notification before coming to collect your order and have your order confirmation available when you arrive.
Current store hours are available on our website.
Returns & Refunds
Unopened, unused, and undamaged products may be returned or exchanged within 30 days of purchase with proof of purchase. Eligible refunds will be issued to the original payment method.
For food safety reasons, opened or unsealed food products cannot be returned unless there is a problem with the quality or integrity of the product.
Unless the return is due to an error by Gees Bees Honey Company or an item arriving damaged or defective, customers are responsible for return shipping or transportation costs. Original shipping and delivery charges are non-refundable.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or financial institution.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us at hello@geesbees.ca promptly after receiving it.
We may request photographs of the order, shipping packaging, and damaged products so that we can investigate the issue with the carrier.
Where we determine that an item was damaged in transit, omitted from the shipment, or sent incorrectly, we will, as appropriate, replace the affected item or issue a refund.
Hive Share Cancellations
Hive Share registrations may be cancelled for a full refund up to two weeks before the scheduled Bee Day in June. Cancellations made less than two weeks before Bee Day are non-refundable.
Hive Share registrations may be transferred to another person with advance notice.
.
Tour reservations
See the Bees and other tour reservations may be cancelled or rescheduled up to 48 hours before the scheduled tour, subject to availability.
Cancellations made less than 48 hours before the scheduled tour, late arrivals, and no-shows are non-refundable.
Tickets are reserved for the specific number of participants booked. Refunds are not provided for members of a group who do not attend.
Gees Bees Honey Company may cancel or reschedule a tour due to guide illness, unsuitable weather or hive conditions, or other unforeseen circumstances. This may include rain, thunderstorms, extreme weather, or other conditions affecting the bees, our guides, or participants. If we cancel a tour, customers will be offered a refund or the opportunity to reschedule, subject to availability.
Weather conditions can vary considerably across the Ottawa area. If a tour proceeds as scheduled but a guest chooses not to attend because of personal weather or travel concerns, the standard cancellation policy applies.
Except where required by law, Gees Bees Honey Company's responsibility for a cancelled tour is limited to the amount paid for the reservation. We are not responsible for incidental expenses associated with attending a tour, such as transportation or accommodation costs.